Privacy Policy

1. Introduction

ace97 ("we", "us", or "our") is committed to protecting the privacy and personal information of all users who access our platform at ace97.pro. This Privacy Policy outlines the types of personal data we collect, the purposes for which it is used, how it is stored, and the rights you have as a user. By creating an account or using our services, you acknowledge that you have read and understood this Privacy Policy.

This policy applies to all individuals who access ace97.pro from Bangladesh, including players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We recognise that our players trust us with sensitive information, and we take that responsibility seriously. This document is written in plain English to ensure clarity and accessibility for all readers.

2. Information We Collect

To provide our gaming and sportsbook services effectively and to comply with responsible gaming standards, ace97 collects the following categories of personal data:

• Full name, date of birth, gender, and nationality as provided during registration.
• Contact details including email address and mobile phone number.
• Payment and transaction data such as bKash, Nagad, Rocket, Upay mobile wallet IDs, and transaction amounts in BDT.
• Device and technical data: IP address, browser type, operating system, device model, and session timestamps.
• KYC documentation such as National ID (NID) or passport copies where required for identity verification.

Automatically Collected Data

When you browse ace97.pro, certain technical information is automatically collected through cookies and server logs. This data helps us improve the platform experience and detect fraudulent activity:

• Pages visited, time spent on pages, and navigation paths through the site.
• Referring URLs and search queries that led you to ace97.pro.
• Crash reports and error logs used solely for technical debugging.
• Aggregate analytics data that cannot identify you individually.

3. How We Use Your Information

ace97 uses the personal data collected only for legitimate, specified purposes. We do not engage in excessive data processing beyond what is necessary for service delivery. The primary uses of your information include:

• Account registration, authentication, and ongoing account management.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, and other payment channels.
• Verifying your identity in compliance with responsible gaming and anti-fraud requirements.
• Personalising your gaming experience and recommending relevant promotions or games.
• Communicating important service updates, security alerts, and promotional offers via email or SMS.

4. Legal Basis for Processing

ace97 processes your personal data on the following legal grounds, depending on the nature of the processing activity:

• Contractual necessity — processing required to fulfil our service agreement with you as a registered player.
• Legitimate interests — fraud detection, platform security, and abuse prevention that benefit all users.
• Consent — where you have explicitly opted in to receive marketing communications or optional data processing.
• Legal obligation — compliance with applicable laws, regulations, and lawful requests from competent authorities.

5. Data Sharing and Disclosure

ace97 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share limited, necessary data with the following categories of trusted third parties solely to operate our platform:

• Payment processors and mobile wallet providers (bKash, Nagad, Rocket, Upay) solely to facilitate transactions.
• Game software providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi, where technically required to deliver game content.
• Identity verification and KYC service providers for account authentication purposes.
• Law enforcement or regulatory authorities where we are required to do so by applicable law or valid legal process.

6. Data Retention

ace97 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, and to comply with any applicable legal, regulatory, or reporting requirements. Specifically:

• Account data is retained for the duration of your active account and for a minimum of five years after account closure for audit purposes.
• Transaction records are kept for a minimum of five years in compliance with financial record-keeping standards.
• Marketing preferences are retained until you withdraw consent or request removal from our mailing list.

7. Cookies and Tracking Technologies

ace97.pro uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and gather analytics data that helps us improve the platform. Cookies are small text files stored on your device when you visit our site. We use the following categories of cookies:

Essential Cookies

These cookies are strictly necessary for the core functionality of ace97.pro — including user login sessions, game loading, and secure payment processing. They cannot be disabled without significantly impairing the service. By using our platform, you consent to the placement of essential cookies on your device.

Analytics and Performance Cookies

These cookies collect aggregated, anonymised information about how visitors interact with ace97.pro. The data helps us identify which pages are most popular, where users encounter difficulties, and how we can optimise load performance on mobile networks used across Bangladesh. You may opt out of analytics cookies by adjusting your browser settings.

8. Data Security

ace97 employs industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security framework includes:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Secure password hashing and salting for all account credentials stored in our databases.
• Regular security audits and vulnerability assessments conducted by independent technical teams.

9. Your Rights

As a user of ace97, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team at [email protected]:

• Right of Access — request a copy of the personal data we hold about you.
• Right to Rectification — ask us to correct inaccurate or incomplete data.
• Right to Erasure — request deletion of your personal data where there is no legitimate reason to continue processing it.
• Right to Withdraw Consent — withdraw marketing consent at any time without affecting prior lawful processing.

10. Children and Minors

ace97 is strictly an adult platform. Our services are intended solely for individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. If you believe that a minor has created an account or provided personal data on our platform, please contact us immediately at [email protected] so we can take prompt action to delete that data and close the account.

• We implement age verification checks during the registration process to prevent underage access.
• Accounts identified as belonging to minors will be immediately suspended and all associated data deleted.
• Parents or guardians who suspect their child has accessed ace97 should contact [email protected] without delay.

11. International Data Transfers

Some of our service providers and game platform partners operate servers outside Bangladesh. Where personal data is transferred internationally, ace97 ensures that appropriate safeguards are in place — including data processing agreements and security standards equivalent to those applied within Bangladesh — to maintain the same level of protection for your data regardless of where it is processed.

12. Changes to This Privacy Policy

ace97 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our services, technology, or applicable legal requirements. When material changes are made, we will notify registered users by email or by posting a prominent notice on ace97.pro. The updated policy will take effect from the date it is published on the site.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of ace97.pro following the posting of changes constitutes your acceptance of those changes.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ace97 handles your personal data, please reach out to our support team. You can contact us by email at [email protected]. We aim to respond to all privacy-related enquiries within 5 business days. Our support team is available 24/7 to assist players across Bangladesh.

14. Governing Law

This Privacy Policy is governed by and construed in accordance with applicable laws and regulations. ace97 operates as a safe and reliable platform committed to fair play and player protection. Any disputes arising from this Privacy Policy shall be addressed through our internal dispute resolution process, and users are encouraged to first contact [email protected] to seek an amicable resolution.

ace97 is committed to maintaining the highest standards of data protection and user privacy. We believe that every player — whether in Dhaka, Chittagong, Sylhet, or anywhere else across Bangladesh — deserves to enjoy their gaming experience with the confidence that their personal information is handled responsibly, securely, and with complete transparency.